Leadership Mentoring: The 5 skills every business owner needs

“Mentoring is a brain to pick, an ear to listen, and a push in the right direction.” – John Crosby

At Tribus People, we believe a vital skill for great leadership is the ability to mentor. Mentorship involves guiding your employees, impacting both their personal and professional development.

But why should you be interested in developing your mentoring skills? What are the benefits to you, your employees or your organisation?

Leaders who effectively mentor their teams notice improved job satisfaction, higher retention rates, enhanced performance, and a stronger sense of community and collaboration among team members (Dennison, 2023).

Like most skills, mentoring skills are not necessarily innate, they require work, effort and intentionality. However, importantly, they are something that can be developed. 

What skills are required?

Inclusive leadership and Self-awareness

Before mentoring others, you should first examine your own biases, and understand yourself, others, and your impact. This self-reflection ensures that mentorship is conducted in a way that respects each individual’s unique attributes, allowing for maximum effectiveness of personal and professional growth.

Psychological Safety

When employees feel they can speak candidly without negative consequences, they are more likely to share their true thoughts, challenges, and aspirations. Building a psychologically safe environment allows for constructive feedback, which promotes the individual’s development, but also creates a workplace where mistakes are viewed as learning opportunities, driving change, improvement and innovation.

Vulnerability

“Make sure the leader is vulnerable first and often” – The Culture Code

By demonstrating humility and humanity, you signal that it is okay to have flaws and to be open about challenges. Being vulnerable creates a trusting relationship, encouraging employees to do the same. This shared vulnerability paves the way for deeper connections, improving the quality and usefulness of the conversations.

Intelligent Communication

“If you do not know how to ask the right question, you discover nothing.” – W. Edwards Deming

Well-framed questions not only facilitate greater understanding but also empower employees to articulate their ideas, obstacles, and goals.

Equally important is your comfort with silence. Silence is a powerful tool that provides room for reflection and thoughtful response, rather than prompting rushed or superficial answers. Your ability to communicate intelligently, facilitate conversation and play with silence will significantly enrich your conversations and relationships.

Curiosity

Displaying a genuine desire for continuous learning and development serves as a model for team members, encouraging them to adopt a similar mindset. Leaders who are perpetually curious do not just impart wisdom; they also seek to understand different viewpoints and unique challenges faced by their employees. This two-way street of curiosity promotes lifelong learning and collaborative growth.

Many of these skills can be considered standard for good leadership, but their importance becomes even more evident in the context of Leader-employee mentoring. Honing these skills allows for the application of a mentoring relationship, which then promotes personal, employee and organisational benefits.

Reference List

Coyle, D. (2018). ‘The Culture Code: The Secrets of Highly Successful Groups’. Random House.

Dennison, K. (2023). ‘The Power Of Mentorship: How Mentors Can Help Employees Grow And Succeed’.

Culture: How do we improve it?

Culture. Whatever you are striving for, you know what it feels like when you get it right. You will also know the profound impact on employees and the broader organisation when your ideal is not achieved.

So, the question remains: how can we improve our organisational culture?

Perch

Improving company culture requires reflection and consideration. So to begin, we must create a space that allows for us to evaluate, change and enhance. A good way to do this is to introduce the notion of ‘perch’. Think about a bird perched on a branch. Why does it do this? For rest, reflection, to take in their surroundings and to plan where to fly next. So a great way to create space is to introduce this notion of perch into your day, week, or month. Begin your day by having a perch or schedule a monthly meeting that specifically holds space for a perch, allowing time for reflection.

Let’s not focus on culture

Once you have made space for change, what if we said let us not focus on culture directly?

‘Culture is how a group does the things it does. It changes because people start doing things differently or start to do different things’ (Beer, 2021).

With this in mind, let’s turn our attention not to culture directly, but to how a company goes about doing things. How your organisation does things will be driven by your leadership team, and therefore how your company is led, managed and organised is crucial. Can you have open and honest conversations? Do you have people with the right capabilities to perform their job at a high-performance level? Are people committed? If the above statement is accurate, beginning with working on how your company does things, will then result in an improved culture as a by-product.

Belonging Cues

Another approach to enhancing company culture is to foster a sense of belonging among employees. Belonging cues, which are often subtle signals, convey acceptance and value within a group or setting. An illustrative example comes from WIPRO’s call centre in India (The Culture Code, 2018), which struggled with high employee turnover and feelings of disconnection. Their solution? Alongside the usual training, they dedicated an extra hour to help new hires reflect on personal strengths, asking, “What’s unique about you that drives your best performance?” Following this, employees received a branded sweatshirt, symbolising their inclusion. Such seemingly minor gestures had a significant impact, boosting engagement, reducing turnover, and enhancing positive company culture.


Consistently offering a stream of belonging cues can improve your employees’ sense of connection. By nurturing this sense of belonging, you pave the way for open dialogue, boost employee well-being, foster teamwork, and cultivate an environment for innovation.

Not sure where to begin? Speak with us at Tribus People, we support senior leadership teams to find the right talent, develop leadership capabilities and align teams around a shared vision for the future.

Reference List

Beer, M., 2021. To Change Your Company’s Culture, Don’t Start by Trying to Change the Culture.

Coyle, D., 2018. The Culture Code. 1st ed. New York: Bantam Books.

Culture Affects Performance: Evidence and what you can do to create a culture that promotes performance.

The heart of every organisation is its culture – a complex network of values, beliefs, and behaviours that influence how work gets done. More than just a passive backdrop, culture stands as the driving force behind performance, shaping outcomes and dictating the pace of growth.

There are numerous studies that cite the link between culture and performance. For example, companies with a positive and inclusive culture are 33% more likely to experience higher-than-average profitability (Hickman & Robison, J, 2020), or companies on their “Best Places to Work” list (which heavily factors in company culture) consistently outperformed the general stock market by nearly 116% from 2009 to 2019 (Chamberlain & Munyikwa, 2020).

What can you do, as a leader, to practically influence culture and therefore performance?

Ownership

One factor to focus on can be your employee’s feeling of ownership. Providing employees with a sense of autonomy (choice, control and freedom), combined with a supportive and safe working environment, not only promotes empowered employees but also instils a sense of ownership over roles and tasks. This deeper sense of responsibility and engagement can lead directly to enhanced individual and organisational performance (Jogannsen & Zak, 2020).

Climate

Another is to focus on crafting the right ‘Climate’ within teams to create the conditions for high performance to occur. Climate is distinct from culture and reflects the ‘mood’ or atmosphere at an individual team level.  It is heavily influenced by the leader of a team and can differ significantly throughout an organisation.

Using the ‘Performance Climate System’ model, the factors driving Climate can be grouped into two categories, Transactional and Transformational. Transactional conditions include goals, roles and processes and transformational conditions include resilience, connection and adaptability. Transactional conditions are the foundations your employees need to function, and transformational conditions are what is needed to thrive.

A team’s performance is flexible and often influenced by the conditions in which they work. As a leader, you can play a crucial role in shaping a team’s performance by crafting an environment with both the right transactional and transformational conditions.

When you combine a sense of ownership with the right conditions for high performance, alongside having the right people in your business, you maximise the potential for performance.

As a leader, do you know if you have the right conditions in your workplace to enable success and high performance?

At Tribus People, we utilise proven diagnostic tools and data that can help you understand where your Climate is today, where you need to be and the specific actions you can take to create high performance and success.

Speak with us today to find out more.

Reference List

Chamberlain, A. and Munyikwa, Z., 2020. What’s Culture Worth?

Hickman, A. and Robison, J., 2020. Is working remotely effective? Gallup research says yes. Gallup Research.

Jogannsen, R. and Zak, P., 2020. Autonomy Raises Productivity: An Experiment Measuring Neurophysiology.